Order Status Help

How do I place an order? You can search by artist or music genre. Once you have found what you are looking for, select the size (if applicable), indicate the quantity, and click on "Add to Cart". It's that easy! You will then go through the checkout process to complete your order. An email confirmation will be sent to you when your order has been received.
Is it safe to order from a Trusted Partner site? Your confidence is of the utmost importance to us when you are making purchases from one of our trusted partner services. We require our partners to utilize the latest SSL encryption methods to ensure your private information is secure.
Do I need to enter a Promo or Coupon Code? We offer promotional discounts to our registered members. Not a Fanfire member yet? Sign up to receive special offers, information about new items, and artist news.
How do I pay? Orders are completed online with a credit card or your debit card displaying the Visa or MasterCard logo. For your convenience, we accept American Express, Visa, Discover, and MasterCard.
Did my payment go through? When we receive your order, you will receive an email confirmation usually within minutes. If you do not receive an email, call us at 1-800-767-7160 or +1-916-414-2921 (for international callers) before placing another order.
Can I place an order over the phone? Yes. You will need to provide your credit card billing information to one of our Customer Service team members and they will process the order for you.
International Orders We ship orders outside of the United States. If your order is under $100 and under maximum weight/size requirements it may be shipped via DHL World Mail- First Class Airmail. Orders over $100 will be sent traceable DHL Priority Express.

Shipments should take 10-12 working days. The actual delivery date can vary from country to country depending on customs clearance for your respective country. Additional customs fees may also apply depending on your country's duties.
Back ordered Items: Will I be notified if my item isn't in stock? If the product you wish to purchase isn't available, we will notify you by email within 48 hours after your order is placed and let you know when you can expect it. Fanfire makes every effort to get your purchases to you as quickly as possible. Once the product is back in stock, it ships immediately to you.
Order Cancellation: How do I cancel my order? If you would like to cancel your order, please call our Customer Care Center at 1-800-767-7160 or +1-916-414-2921 for international callers, and we will do our best to assist you. We regret we cannot cancel orders that have already shipped.